If you or someone you know has a gambling problem and wants help, call 1-800 GAMBLER
How it works:
  1. Place a pre-game bet on selected markets for Soccer games.
  2. For straight bets, if the player you have backed is substituted before the half-time whistle, we will return your risk as Bet Credits, provided the outcome has not already been determined.
  3. Where a selection is part of a multiple bet, and the relevant player is substituted before the half-time whistle, we will treat this part of your bet as void, provided the outcome has not already been determined, and any subsequent returns from the bet that includes this selection will now be paid as Bet Credits.
  4. If a selected market is part of a Same Game Parlay bet, and the relevant player is substituted before the half-time whistle, we will also return your risk as Free Bet Credits, provided the outcome has not already been determined.
  5. Applicable markets listed below.
Bet Now
Substitute Guarantee is applicable to the following markets:
  • First Goalscorer
  • Last Goalscorer
  • Anytime Goalscorer / To Score at Any Time
  • Next Goalscorer (first goal only)
  • To Score Two or More Goals
  • To Score Three or More Goals
  • Scorecast
  • Anytime Scorecast
  • Wincast
  • Timecast
  • 1st Half Scorecast
  • Team First Goalscorer
  • Team Last Goalscorer
  • 1st Player Booked
  • Player to be Booked
  • Player to be Sent Off
  • Man of the Match
Significant Terms and Conditions
  • Substitute Guarantee is only available to new and eligible customers.

  • Substitute Guarantee applies to pre-game bets on any of the markets listed above (where available) for any Soccer game. For straight bets, if the player you have backed is substituted before the half-time whistle, your risk will be returned as Bet Credits.

  • Where a pre-game selection on any of the markets listed above is part of a multiple bet and the player you have backed is substituted before the half-time whistle, the relevant selection will be made void and any subsequent returns from the bet that includes this selection will be paid as Bet Credits.

  • Where a pre-game selection on any of the markets listed above is part of a Same Game Parlay bet and the player you have backed is substituted before the half-time whistle, the Same Game Parlay bet will be deemed no action and your risk will be returned as Free Bet Credits.

  • If the outcome of your bet has already been determined before your selected player is substituted, or your bet goes on to be a winner, then Substitute Guarantee will not apply and your bet will be settled in line with our Soccer Rules.

  • Substitute Guarantee will not apply where a bet has been fully Cashed Out. Where a qualifying bet has been partially Cashed Out, the Substitute Guarantee will apply to the remaining active risk.

  • If a qualifying bet is edited using our Edit Bet feature to change from a player who is then substituted before the half-time whistle, then Substitute Guarantee will not apply. Where a bet has been edited to change to a player who is then substituted before the half-time whistle, Substitute Guarantee will apply. If a bet has been edited to a Live In Game selection, Substitute Guarantee will not apply.

Full Terms and Conditions
Qualifying
  1. Substitute Guarantee is only available to new and eligible customers. You can see a full list of your available offers by logging in and selecting the Offers section on mobile or the Promotions section on desktop. bet365 maintains a record of customer contact in relation to eligibility for offers and this record, including the date and time of any restrictions being imposed, will be final in the event of any dispute.
  2. Substitute Guarantee applies to pre-game bets on any of the markets listed above (where available) for any Soccer game. For straight bets, if the player you have backed is substituted before the half-time whistle, your risk will be returned as Bet Credits.

  3. Where a pre-game selection on any of the markets listed above is part of a multiple bet and the player you have backed is substituted before the half-time whistle, the relevant selection will be made void and any subsequent returns from the bet that includes this selection will be paid as Bet Credits.
  4. Where a pre-game selection on any of the markets listed above is part of a Same Game Parlay bet and the player you have backed is substituted before the half-time whistle, the Same Game Parlay bet will be deemed no action and your risk will be returned as Free Bet Credits.
  5. If you place an Each Way bet on the First Goalscorer market and your selection is substituted after the first goal but before the half time whistle, the place part of your bet will be returned as Free Bet Credits.
Restrictions
  1. If the outcome of your selection has already been determined before your selected player is substituted, or your selection goes on to be a winner, then Substitute Guarantee will not apply and your bet will be settled in line with our Soccer Rules.
  2. Substitute Guarantee will not apply where a bet has been fully Cashed Out. Where a qualifying bet has been partially Cashed Out, the Substitute Guarantee will apply to the remaining active risk.
  3. If a qualifying selection is edited using our Edit Bet feature to change from a player who is then substituted before the half-time whistle, then Substitute Guarantee will not apply. Where a selection has been edited to change to a player who is then substituted before the half-time whistle, Substitute Guarantee will apply. If a selection has been edited to an Live In Game selection, Substitute Guarantee will not apply.
  4. If you are a new or eligible customer and have placed a qualifying bet on a Scorecast, Anytime Scorecast or 1st Half Scorecast market and the game ends 0-0, you will qualify for the No Score Tie Offer and not Substitute Guarantee.
  5. In the event of your selected player having already fulfilled their part of a Scorecast, Anytime Scorecast or Wincast bet prior to being substituted and the bet goes on to be a loser, Substitute Guarantee will not apply. For example if you place a Scorecast bet with a correct score of 2-0, and your player scores the first goal before being substituted, but the match ends 1-0, your bet will be settled as lost.

Using Free Bet Credits

  1. We will endeavour to apply Bet Credits to your account as a result of Substitute Guarantee as soon as possible once the substitution has taken place. For Scorecast, Anytime Scorecast and 1st Half Scorecast markets, Bet Credits will be applied after the end of the game. Multiple bets are dependent on the outcome of the other selections.
  2. Your Free Bet Credits are non-withdrawable. Any returns from Free Bet Credits risk will be added to your Withdrawable Balance, but the Free Bet Credits risk is excluded from any returns. For example, a $20 bet placed at odds of +200 would give a return of $60 ($40 winnings plus $20 risk), whereas a $20 Free Bet Credits risk placed at odds of +200 would give a net return of $40, as the $20 Free Bet Credits you risk is not returned.
  3. Risks can be funded in part by your Free Bet Credits and part with your Withdrawable Balance; however the Free Bet Credits element of the risk will not be included in any returns. For example, a $20 bet placed at odds of +200 which was funded by $10 Free Bet Credits and $10 cash would give a net return of $50 ($40 winnings plus $10 cash risk) as the $10 Free Bet Credits risk would not be returned. If a bet is deemed no action and has had an opportunity to win (for example, in the event of a push), Free Bet Credits risk will not be returned. If a bet is deemed no action and has not had an opportunity to win (for example, when a Goalscorer bet is placed on a player who does not then take part in the match), Free Bet Credits risk will be returned.
  4. Your Free Bet Credits will be forfeit and removed if your account is inactive for 90 consecutive days. Making a deposit, placing a Sports bet or participation in Casino or any other Gaming product is deemed as having activity on an account.
General
  1. This will apply to bets placed up to and including December 31st 2022. In the event of this being withdrawn prior to the stated date, at least 30 days' notice will be provided.
  2. A withholding tax may be applied on winnings. See Terms and Conditions for full details.

  3. All offers are subject to the Terms and Conditions, House Rules and Sports Rules.

  4. Where any term of the offer, promotion or settlement is breached or there is any evidence of a series of bets placed by a customer or group of customers, which due to enhanced payments, Free Bets, Free Bet Credits or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, bet365 may reclaim the enhanced payment, Free Bet or Free Bet Credit element of such offers and/or void any bet funded by the Free Bet or Free Bet Credits. In addition, where there is evidence of such activity, bet365 may levy an administration charge on the customer up to the value of the Free Bet Credits, Free Bet or enhanced payment towards the administrative costs incurred in identifying and taking action against the activity.
  5. bet365 may reclaim any bonus amount, Free Bets, Free Bet Credits or enhanced payments that have been awarded in error.
  6. bet365 may, at any time, make minor amendments to this promotion or settlement to correct typographical errors or to improve on clarity or customer experience and may cancel this promotion or settlement for legal or regulatory reasons.
  7. Employees, officers and directors of bet365, its promotional or other agencies, licensees and licensors, service providers and any other associated or affiliated companies shall not be eligible for the promotion or settlement. The same terms shall apply to the direct families of such persons.
bet365 uses cookies
We use cookies to deliver a better and more personalized service. For more information, see our Cookies Policy.
Manage Cookies
Accept
Performance Cookies
Performance cookies improve user experience by learning anonymously about preferences. They are used internally to provide aggregated statistics on visitors to our websites.
Accept
Essential Cookies
Some cookies are necessary for the website to operate and can’t be disabled. These include:
Session Management
Manage session information and enable users to navigate through the website.
Functionality
Store information which enables us to remember user preferences e.g. preferred language, sort types, media settings. They are also used to improve users’ experience e.g. stopping users from being shown the same message twice.
Fraud Prevention
Store information which helps us stop fraudulent use of the website. # Tracking~ Store information about how users have landed on the website. We need to record this so that we can appropriately pay our Affiliates.